Cancelled or Delayed Flight - Krakow Airport

Flight disruptions at Krakow airport (KRK) can be stressful, but European regulations protect your rights. Learn about the compensation you could claim for delays and cancellations.

EU261/2004 Compensation Amounts

Under EU Regulation 261/2004, passengers may be entitled to compensation for flight delays of 3 hours or more, cancellations with less than 14 days' notice, and denied boarding due to overbooking.

• €250 for flights up to 1,500 km
• €400 for flights between 1,500 km and 3,500 km
• €600 for flights over 3,500 km

Eligibility Criteria

Since Poland is part of the Schengen area, EU261 applies to all flights departing from Krakow John Paul II International Airport (KRK), regardless of the airline's nationality. It also covers EU-based airlines arriving at Krakow.

• The delay must not be caused by extraordinary circumstances (severe weather, strikes, security threats)
• You must have checked in on time for your flight
• Claims can be filed up to 3 years after the flight (varies by country)

How to Claim Compensation

Start by contacting your airline directly with your booking reference and flight details. If the airline refuses or does not respond within 6 weeks, you can escalate your claim to the national enforcement body or use a specialised claims service.